Refund Policy

Eligibility

Paid enrollments confirmed by written invoice from Stack Trailcore may be eligible for refunds as described below. Informational prices on this website are not charges.

Timeframe

Request a full refund at least 14 days before the cohort start date. Requests received fewer than 14 days before start may qualify for a partial refund of 50% if no live sessions have occurred and materials have not been unlocked.

Full vs partial refunds

Full refunds apply when the request is timely and no session access has been granted. Partial refunds may apply for mid-cohort withdrawals caused by documented medical or employer-forced schedule conflicts, evaluated case by case.

Non-refundable items

Custom Atlas Retainer work already delivered, private facilitator hours already held, and third-party tooling licenses purchased on your behalf are non-refundable.

Refund process

Email contact@stack-trailcore.digital with your full name, invoice number, cohort name, and reason. We confirm receipt within two business days and may ask for supporting documentation.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method when possible, or via bank transfer to an account you designate in Thailand or as otherwise agreed.

Cancellation by Stack Trailcore

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra seat fee.

Exceptions

Chargebacks filed without contacting us first may delay resolution. Seats purchased with promotional terms that explicitly state “non-refundable” follow those terms.

Contact for refund requests

Phone: 662 4123727 · Email: contact@stack-trailcore.digital · Office: Street: 287/39-40 Soi 15 Charansanitwong Road Wat Thaphra; City: Bangkok; State/province/area: Bangkok; Phone number: 662 4123727; Zip code: 10600; Country calling code: +66; Country: Thailand